When a customer has been set up in Rotessa, you can schedule debits according to your PAD agreement.
Start by locating the customer on the Customers page, click on their name, then click the New Transaction button. On the new transaction page, you can set the amount of the transaction, the date (must be two days in the future), the frequency (once, twice, weekly, monthly, etc.), the number of instalments (if the transaction schedule is recurring), and a comment. Once you're done, click Create Transaction
Note: If you create a transaction scheduled for the same-day, it will not be processed until the next available business day.
Start by locating the customer on the Customers page, click on their name, and select the transaction schedule you would like to edit or delete. You are able to change the amount of the transaction and the comment. After updating the information click Save Transaction at the bottom of the page.
To delete a transaction, click Delete Transaction
If you do not see the transaction listed when you select the customer, the transaction has already been sent to the bank and cannot be modified or deleted
Unlike Interac or credit cards, the timing of pre-authorized debits is a little different. Due to the exchange of information between Financial Institutions, it typically takes 2-4 business days to verify if a payment has been approved (to determine if funds were available). Because of this delay, and to ensure you are getting approved payments, our daily settlements are processed for payments 4 business days earlier, meaning you will see the money in your account within 5 business days from the process date.
Here is a list, with explanations, for all of the reasons why a transaction may have been declined. NSF - Insufficient funds in the customer account Edit Reject - There is a discrepancy between customer account numbers in Rotessa and the bank Account not Found - The bank account does not exist Payment Stopped/Recalled - The customer has stopped the payment or asked the bank to recall the payment Account Closed - The customer has closed the account No Debit Allowed - There is a restriction on the account disallowing debits Funds not Cleared - The requested funds in the account are “on hold” or not cleared for use Currency/Account Mismatch - The currency or account are not Canadian Payor/Payee Deceased - The customer has died ending the PAD agreement Account Frozen - The bank has frozen the account thereby disallowing debit withdrawals Invalid/Incorrect Account Number - There is an error in the account number entered (Eg. Too many or too few numbers) Incorrect Payor/Payee Name - The business or customer name does not match with the bank information No Agreement Existed - No PAD agreement exists between the business and the customer Not According to Agreement - The withdrawal may not be in accordance with PAD agreement Agreement Revoked - The customer has cancelled the PAD agreement with their bank No Confirmation/Pre-Notification - The customer requested to be notified of the withdrawal by the business and was not Customer Initiated Return - The customer communicated with their bank to return the payment
You are also able to import your one time transactions to Rotessa using a CSV file.
Navigate to the Imports page by going to Admin > Imports. Once you upload your file, click Confirm Import to import your transactions. The required fields for the CSV file are Customer ID (must match ID from customers in Rotessa), amount, process date (MM/DD/YYYY). You can download a .csv template below.